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Zoom is a cloud-based video conferencing platform that allows users to collaborate remotely through high-quality audio and video communication. It was first developed in 2011 by Eric Yuan, a former executive at the web conferencing company WebEx. The platform has gained widespread popularity, especially in recent years, due to its ease of use, reliability, and various features.Zoom offers multiple solutions for different user needs such as Zoom Meetings, Zoom Rooms, and Zoom Phone. Zoom Meetings is the primary feature that enables users to schedule and conduct online meetings with participants joining from different locations through their computers or mobile devices. It supports HD video and audio, screen sharing, virtual backgrounds, breakout rooms for group discussions, recording options, and more.Zoom Rooms is designed for businesses or organizations wanting to set up dedicated meeting spaces with optimized hardware for seamless Zoom integration. It includes features like wireless screen sharing, touch controls on conference room displays, and calendar integration.Zoom Phone is a cloud-based phone system that allows companies to integrate their phone services with their existing Zoom infrastructure. It offers features like voicemail transcription, call recording, auto-attendant menus, call routing options, and more.The popularity of Zoom skyrocketed during the COVID-19 pandemic when organizations worldwide turned to remote work setups. Its user-friendly interface combined with reliable performance helped it gain prominence in areas such as education (for online classrooms), business meetings (for team collaboration), webinars (for hosting large-scale events), and even social gatherings.However, the rapid rise in usage brought about concerns over privacy and security. The term "Zoombombing" emerged when unauthorized users disrupted meetings by joining uninvited or sharing inappropriate content. In response to these issues , Zoom implemented various security updates including password protection for meetings and waiting rooms where hosts can control participants' entry.Despite these challenges , Zoom continues to be a popular choice for virtual collaboration due to its accessibility across different platforms (Windows, macOS, iOS, Android) and its wide range of features. The company strives to improve its services continuously, addressing security concerns and adding new functionalities to meet the evolving needs of businesses and individuals relying on remote communication.

Zoom's main products include video conferencing software, webinars, online meetings, zoom phone, and conference rooms.