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Answerbase is a knowledge management platform that helps companies organize and share information with their customers and employees. It allows businesses to create a comprehensive knowledge base and provide self-service support options to their customers. With Answerbase, companies can create a searchable FAQ section, set up community forums for customer discussions, and offer live chat support. The platform also includes features such as user-generated content moderation, analytics to track user behavior, and integration with third-party tools.Answerbase aims to improve customer service by providing instant access to relevant information, reducing support tickets, and increasing customer satisfaction. It also helps companies capture valuable insights from customer interactions and gain a better understanding of their needs.In addition to its customer support capabilities, Answerbase offers internal knowledge management tools for companies to centralize internal resources and collaborate on projects within their organization.Overall, Answerbase provides a comprehensive solution for businesses looking to optimize their knowledge sharing processes and improve customer support efficiency.

Answerbase's main products include a knowledge base software, a customer self-service software, and a community platform for businesses.